Transport and Covid-19: responses and resources

Integrating Public Transport into Mobility as a Service (MaaS) Roundtable

Completed Output

Chair's Summary

Summary and Conclusions

Integrating Public Transport into Mobility as a Service

Roundtable Report, 18 October 2021

This report examines the potential impact of Mobility as a Service (MaaS) on how passenger transport is currently organised. MaaS is a model for supplying a wide range of passenger transport services through a single, digital customer interface. In its most ambitious form, it integrates different transport, information and payment services into a smooth and reliable customer experience. The report assesses the regulatory and governance requirements for integrating MaaS with public transport and ensuring it delivers more sustainable urban mobility, focusing on the role of public transport authorities.

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Mobility as a Service (MaaS) is an emerging concept that builds on a single, digital, customer interface to source and manage travel-related services. At its core, the concept of MaaS supports the digital joining-up of different transport, information and payment services into a smooth and reliable customer experience. These services may be those provided by a single operator in cases where extensive vertical integration of services exist or may involve a MaaS provider bringing together services offered by third parties into a coherent framework. MaaS supports the integration of public transport modes, commercial transport services such as ride-sourcing, bike and car sharing and taxis into a comprehensive mobility offer. Whole journey (point-to-point) planning, and, depending on the level of integration, the purchasing of tickets and booking of demand-responsive / shared / taxi modes would be completed via this data integration platform. In its most ambitious forms, the delivery of Mobility as a Service would require the integration of ticketing and payment systems across modes and potential providers.

This Roundtable considers potential implications for mobility and the appropriate governance to ensure the desired outcomes are achieved, especially from the perspective of the public authorities that plan public transport services and the governance framework for public transport. The integration of ticketing and payment systems, and the long-term financial planning for the system are considered, along with implications for the collection, management and use of data.

The discussions focus on:

  • The users’ perspective and the potential impact of MaaS on mobility
  • MaaS governance and future roles for public transport and public transport authorities
  • Considerations for long term financial planning
  • Ticketing and pricing approaches for a MaaS system
  • Data management, sharing and use in a MaaS system

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